Our Culture & Values

One of London’s youngest, most diverse and fastest growing boroughs

6.8% population growth since 2021

20% residents are aged 0 – 15

64% residents from Black, Asian, Mixed or Multiple ethnic groups

Over 100 languages and dialects spoken

Many high-performing services and continuing transformation in others.

Working to ensure consistently high standards across the board.

Improved financial position following Local Government Financial settlement – but still ongoing pressures to manage a challenging savings programme.

We are open and accountable for our actions

I support and follow all people polices
I deal with workplace issues in a fair and timely manner
I communicate with honesty and transparency, keeping my team informed and encouraging open conversations
I provide regular feedback as part of the continuous performace management cycle(e.g. through check-ins) and address underperformance and capability

We embrace diversity and celebrate differences. We promote equity – opportunity for all

I call out all discriminatory behaviour and actively support inclusivity
I foster an environment where my team feel comfortable discussing diveristy and difference
I deal with complaints of unfair treatment robustly, through appropriate channels
I agree the ways-of-working for my team that best suits service delivery, whilst being flexible and taking account of individual needs

We are improving and innovating to achieve results

I adapt to and embrace change
I set adirection and am accountable for my team
I communicate performance expectations clearly to my team
I support team members to help them to achieve their work and development objectives
I use data to continously improve and provide a streamlined, resident/customer-focused service to get things right the first time
I support and/or maintain a balanced budget, alert Finance of the reason for variances, comply with regulations, manage contracts for best value, & ensure timely payments

We value diversity of thought, experience and expertise. We respect each other

I treat all colleagues, residents and customers with respect at all times
I maintain good working relationships with my team and act as a positive role model, in line with our HEART values
I consider internal talent opportunities before external recruitment is considered

We act as one council and one team

I work in a way that inspires confidence and trust within my team
I show empathy and support for the wellbeing of my team members
I hold regular team members at least on a monthly basis where possible
I work collaboratively with other services and partners to ensure a joined-up way of working, and consider how my work can impact on others
I regularly brief stakeholders (e.g. Line Manager, Senior Responsible Officer or Cabinet Members) on progress, key issues and challenges.